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General Terms

In the extremely rare and unlikely instance the entire event is cancelled then refunds would be issued. If the event was not canceled but the event dates were changed, refunds would be offered to anyone who could no longer attend for a reasonable time period. Outside of these exceptions in keeping with the standard comic con and fan convention practices there are no refunds issued and the tickets are not exchangeable as a normal policy for events of this nature. SuperFanCons will never advertise any talent without written permission from the talent and/or their representation. We always recommend that you do not come for just one actor.  Our event is a celebration and while we know you have your favorites (and so do we) there is always a chance that one of our guests has to cancel prior to the event. Also as per a standard for our industry and in keeping with practices of other similar events, ALL GUESTS are contracted to appear and all convention contracts specify that appearances are tentative and subject to change as film and television work demands take precedence as well as a personal conflict. Our events will take place whether a specific guest cancels or not and therefore we cannot issue admission ticket or ticket package refunds if a particular guest is not able to attend. In the event of a guest cancellation or a date change:  If a guest must cancel their appearance at the convention, we are not responsible for any refunds other than separate guest autograph tickets, photo op tickets or any other meet n' greet or guest specific tickets. Also in the extremely rare chance that an actor does not finish his or her autographs or photo ops (which rarely if ever happens and always is due to something out of our control), we will only be responsible for the refund of the separate autograph or photo op ticket. We will refund or issue a credit voucher for separately purchased photo ops, autograph tickets or other event specific ticket for a specific actor if they cancel. Please note for group events where several guests are supposed to appear one guest canceling is not enough to issue a refund the specific event would have to also be canceled.

"While every effort is made to ensure that events proceed as described, the dynamic nature of live events and the preferences of celebrity guests may necessitate alterations to the sequence or specifics of any event we host. This includes a time change on the day even last minute or the event not starting "on time". While our commitment remains unwavering, any variance from the stated event details or omissions therein does not invalidate the event itself. In the event that the essence of the occasion is upheld, refunds will not be issued, and you agree not to initiate a chargeback for the event.

It is within the discretion of the celebrity guest to decline interactions with any attendee causing discomfort, and in such instances, no entitlement to a refund exists. Attendees may also be subject to removal if their behavior causes discomfort to any of our guests, and this action will similarly preclude any possibility of a refund.

By attending, you acknowledge and accept these terms and agree to conduct yourself appropriately throughout the event."

"While every effort is made to ensure that events proceed as described, the dynamic nature of live events and the preferences of celebrity guests may necessitate alterations to the sequence or specifics of any event we host. This includes a time change on the day even last minute or the event not starting "on time". While our commitment remains unwavering, any variance from the stated event details or omissions therein does not invalidate the event itself. In the event that the essence of the occasion is upheld, refunds will not be issued, and you agree not to initiate a chargeback for the event.

It is within the discretion of the celebrity guest to decline interactions with any attendee causing discomfort, and in such instances, no entitlement to a refund exists. Attendees may also be subject to removal if their behavior causes discomfort to any of our guests, and this action will similarly preclude any possibility of a refund.

The absence of any individual talent for the event as a whole or for any special event that more than one celebrity guest is advertized to attend does not make the ticket holder eligible for a refund. The cancelation of any one guest does not make admission eligible for a refund. As a standard practice in our industry, events are not tailored for a single guest. Ticket holders are encouraged to come for the entire event experince and not for one celebrity guest. If any talent feels uncomfortable at any point, they may withdraw themselves or you without eligibility for a refund. Minor changes or variations may occur due to the involvement of talent and the nature of live personalized events. Exact timing of any one photo op, autograph or meet n' greet or special event is subject to change even at the last minute and is subject to reasonable fluidity due to the typical challenges faced by live events with talent and fans. By purchasing this ticket, you agree that you are not entitled to a refund except in the case of complete cancellation of the special event or an extremely rare and specific scenario that would be at the discretion of the convention. You acknowledge that such experiences involve numerous variables beyond the producer's control, which may affect the final outcome of the event. The producer will make every effort to meet and exceed expectations, but if this is not achieved, you understand that you cannot request a refund or file a dispute based upon any one spefific change as long as the overage nature of the event stays in tact. Additionally, you agree that any changes made to the event by celebrity guests due to their own comfort or feelings are at their discretion, and the convention cannot be held liable for such changes.

 

By attending, you acknowledge and accept these terms and agree to conduct yourself appropriately throughout the event."

Refund Policy

In keeping with standard practice of our industry generally speaking TICKETS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE! For any extremely rare event that would cancel the entire event refunds would be made available. In the rare condition that a specific guest cancels any guest specific tickets could be exchanged or refunded. Please see above for full details under general terms.